RINGDOWN
AN ANSWERING SERVICE BUILT FOR VETERINARY

A scared owner calls at closing time. Somebody answers.

Ringdown builds your clinic its own receptionist. It answers every call in your clinic’s name, sends true emergencies to the ER with the address in hand, and books sick visits, wellness exams and vaccine appointments into your day. Every line at once, including Monday at 8.

IT PICKS UP WHILE YOUR TEAM IS HOLDING A DOG ON THE TABLE WITH BOTH HANDS
RINGDOWN DEMO LINE · VETERINARY — LIVE RIGHT NOW. IT’S AN AI. TRY TO TRIP IT UP.LIVE
(760) 289-3875
It answers as Stonebrook Animal Hospital, a fictional clinic in the Coachella Valley. Tell Emily your dog has been vomiting since morning and hear the questions a good tech would ask. Say your male cat can’t pass urine and hear it send you to the emergency hospital, with the address, because that can’t wait for Thursday.
WORTH TRYING →Say your dog has been vomiting since morningAsk for a same-day sick visitSay your male cat can’t pee, and hear the ER referralAsk what a wellness exam runs
ANSWER TIMEFIRST RING
COVERAGE24 / 7 / 365
LANGUAGESEN · ES · 30+
CONCURRENT CALLSUNLIMITED
FREE PREVIEW — BUILT FROM YOUR WEBSITE

Hear it answer as your business.

The demo line answers as a fictional shop. This one answers as yours: we read your website, build your company its own receptionist from what’s published there, and email you a phone number that’s already answering — usually within a few hours.

  • Completely free. No card, no payment details, no sales call first.
  • It answers with your name and already knows what your website publishes. Going live adds everything the website doesn’t say: your prices, your booking rules, your calendar and integrations.
  • The line stays up for 24 hours. Try to stump it.
What kind of business optional
Free, and we only read what your website already publishes. You’ll get an email when your line is answering.
YOUR TEAM, IN THE LITERATURE

The Merck Animal Health Veterinary Team Study surveyed 2,271 practice team members in late 2023: 71% scored high or very high on exhaustion, and serious psychological distress was twice as common among team members as among veterinarians.

JAVMA · OCT 2024

The phone is a real share of that load. It’s the share we take.

BUILT FROM YOUR BUSINESS

It already knows how a clinic’s phones run.

Your line is built from your services, your prices and your triage rules. It is not allowed to invent any of them, and it treats urgency the way your team would.

01
Triage that protects patients
A true emergency gets sent to the ER right now, with the name, address and number spoken and texted. It does not book what can’t wait, and that rule is yours to set.
02
Same-day sick slots, actually used
It knows the slots you hold for sick pets and fills them, and it books wellness, vaccines and the puppy series without stacking your front desk.
03
Real prices, no surprises
Exams, vaccines, diagnostics: quoted from your fee schedule. Surgical questions become doctor callbacks instead of guesses.
04
Monday at 8am, every line at once
The weekend’s worry calls all land at opening. Every one gets answered at the same time, and your team starts the day with a schedule instead of a queue.
05
The front desk gets to finish a conversation
The client at the counter gets eye contact instead of a raised finger. The call your team is on isn’t interrupted by the two that would have been missed. Nobody sprints for the phone mid-restraint.
06
Refills and records requests, taken down
The routine calls that eat a morning get captured cleanly and queued for your team: no approvals it shouldn’t make, no messages lost on a sticky note.
07
What it will never do
It will never diagnose, never dose, and never tell a frightened owner everything is fine. Presentations on your red-flag list go straight to the emergency hospital, name, address and number spoken and texted. When it isn’t sure, it errs toward the ER, because the worst outcome of caution is an unnecessary car ride.

What happens on the line

EVERY CALL · EVERY HOUR
01
Answers
Every call, any hour. Your business name, your receptionist’s name, and a note that the line is recorded, in one natural sentence.
02
Screens
It works out what the caller actually needs, turns spam away at the door, and gets urgent calls to a human immediately, by rules you set.
03
Books
It checks real availability, puts the appointment in your calendar, and texts the caller a confirmation. Nobody forgets and nobody double books.
04
Hands off
When a call needs a person, it reaches one and speaks the summary to whoever picks up. No caller ever repeats themselves.
FAIR QUESTIONS

Asked by every practice manager we talk to.

Shortest honest answers we have. The rest are on the FAQ page.

Q
What does it do with an emergency?
It recognizes the red-flag presentations you define, sends the owner to the emergency hospital with the address and number, and flags your team. It never books a true emergency for later.
Q
Will it quote treatment costs?
Only what’s on the fee schedule you give it: exams, vaccines, routine procedures. Anything needing a doctor’s judgment becomes a callback, not a guess.
Q
Does it replace my front desk?
No. It answers what your team physically can’t: the calls during a fractious cat, the lunch hour, the overflow and the after-hours.
Q
Is it giving medical advice?
No. It’s not a vet and it never plays one. It sorts urgency by the rules your doctors set, sends true emergencies to the ER with the address in hand, and books the rest. The medicine happens in your building.
Q
Can it take refill requests?
It takes them down — pet, medication, preferred pharmacy — and queues the request for your team. It never approves a refill on its own, because that’s not its call to make.
Q
What about Spanish-speaking clients?
The whole call happens in the caller’s language, including the emergency questions, where a language barrier is most dangerous. Your notes arrive in English.
GETTING STARTED

Hear it answer for a clinic right now.

Call the demo first. If it would ease your front desk, the intake takes about ten minutes. Setup is $0 through December 31 — normally $500 — and plans run $297 to $797 a month. Most lines are ready to test in a few days.

CALL THE DEMO — (760) 289-3875Start the intake
01 — TODAY
Call the demo line and decide whether this is worth ten minutes of your time.
02 — TEN MINUTES
Fill out the intake. About ten minutes — it saves as you go, so you can stop and come back.
03 — A FEW DAYS
We build your line and send you a private number to test. Forward your number once it handles your calls the way you want.